WEDNESDAY 26 NOVEMBER
Digital Transformation & Citizen Services

8:30 AM
Coffee & Croissants

9:05 AM
Ministerial Keynote
Delivering More with Digital, Data, and AI in Northern England and Scotland
With a £3.25 billion Transformation Fund in place, the government is empowering departments to unlock the full potential of digital, data, and AI to achieve real-world efficiency savings by the end of this Parliament. This keynote will outline the government's vision for a more productive state, with a particular focus on how DDaT (Digital, Data, and Technology) leaders in Northern England and Scotland will play a central role in driving this transformation and delivering tangible benefits for the region.

9:30 AM
International Keynote
Learning from Denmark - Smart Partnerships for Smarter Public Services
As the transformation agenda gathers pace, international partnerships are increasingly essential to delivering agile, citizen-focused public services. Denmark has earned global recognition for its digital government and data infrastructure - and its influence can already be felt across parts of the UK. This keynote explores what the Civil Service can learn from Danish approaches to service design, data sharing, and digital leadership - and how cross-border collaboration is helping regions accelerate innovation and improve outcomes.
Agency for Digital Government / Digitaliseringsstyrelsen

9:55 AM
Session One - Roundtable Discussions

11:25 AM
Session Two - Roundtable Discussions

1:25 PM
LUNCH

2:30 PM
Government Keynote
Transforming for Impact: Driving Efficiency Through Smarter Public Services
Public service reform goes beyond modernisation — it’s about achieving better outcomes while using resources more wisely. In this session, a senior Civil Servant will explore how digital tools, data, and innovation are helping departments streamline operations, eliminate duplication, and target efforts where they matter most. With growing pressure to deliver more with less, transformation has become a necessity, not a choice — and this session will show how it’s being made possible.

2:55 PM
Panel Discussion: Digital Transformation
Building a Smarter, More Inclusive State
This panel brings together public sector leaders to explore how digital transformation can drive efficiency, align strategy, and future-proof service delivery. Discussion will cover streamlining operations, creating a coherent cross-government digital vision, ensuring scalable and resilient services, and delivering secure, accessible platforms for all citizens.

3:35 PM
Industry Keynote
Unblocking Delivery: Tackling the Hidden Barriers to Digital Transformation
Big ambitions often meet stubborn obstacles. Legacy systems, siloed data, and unclear ownership continue to stall digital transformation across government. This session cuts through the noise to focus on what really holds progress back—and how to fix it. From modular tech to smarter governance and joined-up teams, discover practical ways to overcome the blockers and turn strategy into delivery, faster.

4:15 PM
Local Government Keynote
GMCA in Focus
Greater Manchester Combined Authority is at the forefront of local government transformation - harnessing digital innovation to deliver more connected, efficient, and citizen-focused services. This keynote will explore how GMCA is rethinking systems, data, and partnerships to drive place-based change across the region. From integrated service delivery to user-centred design, the session will highlight how Manchester is building a future-ready model for local government that others can learn from.

6:30 PM
Day One Ends

9:00 AM
Welcome
David Wilde & James Raddings get us started.

9:20 AM
Industry Keynote
Enabling the Future State: Partnering for Digital Public Services
This industry keynote examines how the private sector and government are collaborating to deliver more efficient, responsive, and user-centric public services. Drawing on real-world examples of digital transformation, data utilisation, and citizen engagement, the session will showcase how technology and partnerships can drive the productivity gains and service enhancements central to the Government’s reform agenda. The discussion will highlight how these efforts are reshaping public services to better serve citizens and meet evolving demands.

9:45 AM
Industry Keynote
Reimagining the Citizen Experience - Meeting People Where They Are
As public expectations for accessibility, personalisation, and responsiveness rise, government services must adapt to stay relevant and effective. How do digital innovation, data insights, and thoughtful service design are reshaping the way citizens interact with the state. By putting real-life needs at the centre, it highlights how public services can move beyond transactions to deliver more inclusive, seamless, and impactful experiences for everyone.

10:55 AM
Networking Break

12:25 PM
Session Three - Roundtable Discussions

2:25 PM
Welcome Back
David Wilde and James Raddings get you started on the home stretch.

2:45 PM
Industry Keynote
Transformation in Action: From Pilots to Productivity Gains in Public Services
Transformation is moving beyond pilot projects and into practical delivery, with its impact on how government operates becoming increasingly visible. This session will explore how digital tools, smarter processes, and data-driven approaches are being used to streamline services, uncover insights, and reduce inefficiencies across the public sector. With the right leadership, governance, and strategy, transformation can deliver the step-change in productivity and responsiveness that modern public services demand.

3:25 PM
Industry Keynote
Bridging the Gaps: Delivering Consistent Citizen Services Across Channels and Complex Needs
As citizens navigate increasingly complex service journeys, consistency across digital, phone, face-to-face, and assisted channels has never been more important. This session will explore how integrated service delivery - powered by shared data, smart workflows, and user-centred design - can help government engage citizens wherever they are. By aligning experiences across touchpoints, public services can build trust, improve outcomes, and operate more efficiently.

3:45 PM
Local Government Keynote
Designing Public Services Around Real Lives
How can government build services that truly reflect the needs of the people who use them? This panel explores citizen-centred approaches to service modernisation - from redesigning legacy systems and digital interfaces to mapping end-to-end journeys and co-creating services that are accessible, intuitive, and built for real-world complexity.

4:30 PM
Networking Drinks
Join us for a drink or two on the terrace overlooking Westminster Abbey to network with your colleagues from across the public sector, and get to know our invited guest speakers and discussion co-hosts better.

8:30 AM
Coffee & Croissants

9:00 AM
Welcome
David Wilde & James Raddings get us started.

9:05 AM
Ministerial Keynote
Delivering More with Digital, Data, and AI in Northern England and Scotland
With a £3.25 billion Transformation Fund in place, the government is empowering departments to unlock the full potential of digital, data, and AI to achieve real-world efficiency savings by the end of this Parliament. This keynote will outline the government's vision for a more productive state, with a particular focus on how DDaT (Digital, Data, and Technology) leaders in Northern England and Scotland will play a central role in driving this transformation and delivering tangible benefits for the region.

9:20 AM
Industry Keynote
Enabling the Future State: Partnering for Digital Public Services
This industry keynote examines how the private sector and government are collaborating to deliver more efficient, responsive, and user-centric public services. Drawing on real-world examples of digital transformation, data utilisation, and citizen engagement, the session will showcase how technology and partnerships can drive the productivity gains and service enhancements central to the Government’s reform agenda. The discussion will highlight how these efforts are reshaping public services to better serve citizens and meet evolving demands.

9:30 AM
International Keynote
Learning from Denmark - Smart Partnerships for Smarter Public Services
As the transformation agenda gathers pace, international partnerships are increasingly essential to delivering agile, citizen-focused public services. Denmark has earned global recognition for its digital government and data infrastructure - and its influence can already be felt across parts of the UK. This keynote explores what the Civil Service can learn from Danish approaches to service design, data sharing, and digital leadership - and how cross-border collaboration is helping regions accelerate innovation and improve outcomes.
Agency for Digital Government / Digitaliseringsstyrelsen

9:45 AM
Industry Keynote
Reimagining the Citizen Experience - Meeting People Where They Are
As public expectations for accessibility, personalisation, and responsiveness rise, government services must adapt to stay relevant and effective. How do digital innovation, data insights, and thoughtful service design are reshaping the way citizens interact with the state. By putting real-life needs at the centre, it highlights how public services can move beyond transactions to deliver more inclusive, seamless, and impactful experiences for everyone.

9:55 AM
Session One - Roundtable Discussions

10:55 AM
Networking Break

11:25 AM
Session Two - Roundtable Discussions

12:25 PM
Session Three - Roundtable Discussions

1:25 PM
LUNCH

2:25 PM
Welcome Back
David Wilde and James Raddings get you started on the home stretch.

2:30 PM
Government Keynote
Transforming for Impact: Driving Efficiency Through Smarter Public Services
Public service reform goes beyond modernisation — it’s about achieving better outcomes while using resources more wisely. In this session, a senior Civil Servant will explore how digital tools, data, and innovation are helping departments streamline operations, eliminate duplication, and target efforts where they matter most. With growing pressure to deliver more with less, transformation has become a necessity, not a choice — and this session will show how it’s being made possible.

2:45 PM
Industry Keynote
Transformation in Action: From Pilots to Productivity Gains in Public Services
Transformation is moving beyond pilot projects and into practical delivery, with its impact on how government operates becoming increasingly visible. This session will explore how digital tools, smarter processes, and data-driven approaches are being used to streamline services, uncover insights, and reduce inefficiencies across the public sector. With the right leadership, governance, and strategy, transformation can deliver the step-change in productivity and responsiveness that modern public services demand.

2:55 PM
Panel Discussion: Digital Transformation
Building a Smarter, More Inclusive State
This panel brings together public sector leaders to explore how digital transformation can drive efficiency, align strategy, and future-proof service delivery. Discussion will cover streamlining operations, creating a coherent cross-government digital vision, ensuring scalable and resilient services, and delivering secure, accessible platforms for all citizens.

3:25 PM
Industry Keynote
Bridging the Gaps: Delivering Consistent Citizen Services Across Channels and Complex Needs
As citizens navigate increasingly complex service journeys, consistency across digital, phone, face-to-face, and assisted channels has never been more important. This session will explore how integrated service delivery - powered by shared data, smart workflows, and user-centred design - can help government engage citizens wherever they are. By aligning experiences across touchpoints, public services can build trust, improve outcomes, and operate more efficiently.

3:35 PM
Industry Keynote
Unblocking Delivery: Tackling the Hidden Barriers to Digital Transformation
Big ambitions often meet stubborn obstacles. Legacy systems, siloed data, and unclear ownership continue to stall digital transformation across government. This session cuts through the noise to focus on what really holds progress back—and how to fix it. From modular tech to smarter governance and joined-up teams, discover practical ways to overcome the blockers and turn strategy into delivery, faster.

3:45 PM
Local Government Keynote
Designing Public Services Around Real Lives
How can government build services that truly reflect the needs of the people who use them? This panel explores citizen-centred approaches to service modernisation - from redesigning legacy systems and digital interfaces to mapping end-to-end journeys and co-creating services that are accessible, intuitive, and built for real-world complexity.

4:15 PM
Local Government Keynote
GMCA in Focus
Greater Manchester Combined Authority is at the forefront of local government transformation - harnessing digital innovation to deliver more connected, efficient, and citizen-focused services. This keynote will explore how GMCA is rethinking systems, data, and partnerships to drive place-based change across the region. From integrated service delivery to user-centred design, the session will highlight how Manchester is building a future-ready model for local government that others can learn from.

4:30 PM
Networking Drinks
Join us for a drink or two on the terrace overlooking Westminster Abbey to network with your colleagues from across the public sector, and get to know our invited guest speakers and discussion co-hosts better.

6:30 PM
Day One Ends
THURSDAY 27 NOVEMBER
Data & AI

8:30 AM
Coffee & Croissants

9:05 AM
Government Keynote
Laying the Foundations for Data-Driven Growth in the North
Unlocking the full potential of data requires more than just technology - it demands trusted infrastructure, clear governance, skilled people, and meaningful collaboration. How is the government working to strengthen the building blocks of effective data use to drive inclusive growth across the North? From improving data quality and interoperability to enabling secure sharing between sectors, this session explores what it takes to turn ambition into impact - and how a strong data ecosystem can power innovation in health, energy, logistics, and beyond.

9:30 AM
International Keynote
Lessons from the Netherlands - Governing with AI at Scale
As AI and data become central to modern public services, the Netherlands has emerged as a European leader in applying these technologies with purpose, transparency, and citizen focus. In this keynote, we explore how the Dutch Government is embedding AI across areas such as mobility, health, and digital identity — underpinned by strong governance frameworks, robust data infrastructure, and a commitment to ethical design. What can the UK learn from the Netherlands’ whole-of-government approach to AI? And how might collaboration across borders help us deliver more trusted, responsive and data-enabled services here in the North?
Digitale Overheid (Digital Government Service)

9:55 AM
Session One - Roundtable Discussions
The first of the day's three 1-hour Discussion Table sessions where government delegates break up into small groups for candid, closed-door conversations across their choice of themed Discussion Table topics.

11:25 AM
Session Two - Roundtable Discussions
The second of the day's three 1-hour Discussion Table sessions where government delegates break up into small groups for candid, closed-door conversations across their choice of themed Discussion Table topics.

1:25 PM
LUNCH
Sit down lunch with your fellow attendees. Vegetarian/vegan options available.

2:30 PM
Government Keynote
Cross-Government Data Sharing – How Can We Make It Work?
This keynote delves into the challenges and opportunities of cross-government data sharing, exploring how enhanced collaboration across agencies can lead to better services and outcomes for citizens. The session will highlight best practices, legal and ethical frameworks, and the technologies essential for secure, efficient, and transparent data exchange between government departments.

2:55 PM
Panel Discussion: Data
Panel Discussion: Data
This cross government panel brings together those who build, harness and automate data to improve public service, offering unrivalled insights from multiple perspectives.

3:35 PM
Industry Keynote
Better Decisions, Smarter Government - Turning Data into Action
In a world of accelerating complexity, the ability to make fast, evidence-based decisions is a defining capability for modern government. This session explores how public sector organisations are moving beyond dashboards and reports to embed data directly into decision-making processes - from frontline services to strategic planning.

4:15 PM
Government Keynote
Practical AI for Local Government - Lessons from the Frontline
For local authorities, AI presents exciting opportunities to improve efficiency and deliver more proactive, personalised services - but success depends on getting the foundations right. This session explores how councils are moving from pilot projects to operational impact, with a focus on data readiness, capability building, and smart partnerships.
Featuring insights from the work of the London Office of Technology and Innovation (LOTI), we’ll look at how boroughs are applying AI to challenges like housing, social care, and citizen engagement - and what other regions can learn from their collaborative, problem-led approach to innovation.

6:30 PM
Day Two Ends
We already look forward to welcoming you to next year's Summit!

9:00 AM
Welcome
David Wilde & James Raddings get us started.

9:20 AM
Industry Keynote
Enabling the Future State: Partnering for AI-Driven Public Services
AI is reshaping the way governments deliver services, offering new possibilities for efficiency, personalisation, and pre-emptive delivery. This session will explore how strategic partnerships between the public sector, industry, and academia are key to building AI-driven public services that are ethical, inclusive, and effective. From predictive social care to intelligent infrastructure and citizen-facing digital assistants, we'll showcase pioneering examples and lessons learned.

9:45 AM
Industry Keynote
When AI Acts – Agentic Systems and the Future of Public Services
AI is no longer just analysing data - it’s beginning to act on it. This keynote explores the rise of agentic AI: intelligent systems capable of taking decisions, initiating actions, and adapting in real time. From automating casework and triaging public health data to managing dynamic infrastructure systems, agentic AI promises faster, more responsive public services. But with greater autonomy comes greater responsibility - and risk. What does it mean to entrust decision-making to AI in a public sector context? And how can we ensure transparency, accountability, and trust in systems that increasingly act on our behalf?

10:55 AM
Networking Break
Have a cuppa and chat with your fellow attendees.

12:25 PM
Session Three - Roundtable Discussions
Our third and final 1-hour Discussion Table session where government delegates break up into small groups for candid, private conversations across their choice of themed Discussion Table topics.

2:25 PM
Welcome Back
David Wilde and James Raddings get you started on the home stretch.

2:45 PM
Industry Keynote
Data Optimisation and Visibility for Predictive Analytics
This session examines the vital role of data optimisation and visibility in unlocking the full potential of predictive analytics. By focusing on streamlined data management and improved data transparency, the session will explore how these factors contribute to more accurate predictions.

3:25 PM
Industry Keynote
Securing Data in the Digital Age: Industry Best Practices
In the rapidly evolving digital landscape, safeguarding data is essential to protect sensitive information and uphold trust. This session will explore key strategies for data security, including encryption, access control, and secure storage, offering practical insights on how industries can strengthen their data protection measures and mitigate risks in a connected world.

3:45 PM
Panel Discussion
Beyond the Pilot - Making AI Work for Government
AI is everywhere in strategy documents - but far rarer in operational reality. This panel brings together senior public sector leaders and AI experts to explore how government can move from isolated pilots to scaled, trusted AI adoption. What does it really take to embed AI where it matters - in frontline services, policy design, and citizen outcomes?

4:30 PM
Networking Drinks
Join us for a drink or two to network with your colleagues from across the public sector, and get to know our invited guest speakers and discussion co-hosts better.

8:30 AM
Coffee & Croissants

9:00 AM
Welcome
David Wilde & James Raddings get us started.

9:05 AM
Government Keynote
Laying the Foundations for Data-Driven Growth in the North
Unlocking the full potential of data requires more than just technology - it demands trusted infrastructure, clear governance, skilled people, and meaningful collaboration. How is the government working to strengthen the building blocks of effective data use to drive inclusive growth across the North? From improving data quality and interoperability to enabling secure sharing between sectors, this session explores what it takes to turn ambition into impact - and how a strong data ecosystem can power innovation in health, energy, logistics, and beyond.

9:20 AM
Industry Keynote
Enabling the Future State: Partnering for AI-Driven Public Services
AI is reshaping the way governments deliver services, offering new possibilities for efficiency, personalisation, and pre-emptive delivery. This session will explore how strategic partnerships between the public sector, industry, and academia are key to building AI-driven public services that are ethical, inclusive, and effective. From predictive social care to intelligent infrastructure and citizen-facing digital assistants, we'll showcase pioneering examples and lessons learned.

9:30 AM
International Keynote
Lessons from the Netherlands - Governing with AI at Scale
As AI and data become central to modern public services, the Netherlands has emerged as a European leader in applying these technologies with purpose, transparency, and citizen focus. In this keynote, we explore how the Dutch Government is embedding AI across areas such as mobility, health, and digital identity — underpinned by strong governance frameworks, robust data infrastructure, and a commitment to ethical design. What can the UK learn from the Netherlands’ whole-of-government approach to AI? And how might collaboration across borders help us deliver more trusted, responsive and data-enabled services here in the North?
Digitale Overheid (Digital Government Service)

9:45 AM
Industry Keynote
When AI Acts – Agentic Systems and the Future of Public Services
AI is no longer just analysing data - it’s beginning to act on it. This keynote explores the rise of agentic AI: intelligent systems capable of taking decisions, initiating actions, and adapting in real time. From automating casework and triaging public health data to managing dynamic infrastructure systems, agentic AI promises faster, more responsive public services. But with greater autonomy comes greater responsibility - and risk. What does it mean to entrust decision-making to AI in a public sector context? And how can we ensure transparency, accountability, and trust in systems that increasingly act on our behalf?

9:55 AM
Session One - Roundtable Discussions
The first of the day's three 1-hour Discussion Table sessions where government delegates break up into small groups for candid, closed-door conversations across their choice of themed Discussion Table topics.

10:55 AM
Networking Break
Have a cuppa and chat with your fellow attendees.

11:25 AM
Session Two - Roundtable Discussions
The second of the day's three 1-hour Discussion Table sessions where government delegates break up into small groups for candid, closed-door conversations across their choice of themed Discussion Table topics.

12:25 PM
Session Three - Roundtable Discussions
Our third and final 1-hour Discussion Table session where government delegates break up into small groups for candid, private conversations across their choice of themed Discussion Table topics.

1:25 PM
LUNCH
Sit down lunch with your fellow attendees. Vegetarian/vegan options available.

2:25 PM
Welcome Back
David Wilde and James Raddings get you started on the home stretch.

2:30 PM
Government Keynote
Cross-Government Data Sharing – How Can We Make It Work?
This keynote delves into the challenges and opportunities of cross-government data sharing, exploring how enhanced collaboration across agencies can lead to better services and outcomes for citizens. The session will highlight best practices, legal and ethical frameworks, and the technologies essential for secure, efficient, and transparent data exchange between government departments.

2:45 PM
Industry Keynote
Data Optimisation and Visibility for Predictive Analytics
This session examines the vital role of data optimisation and visibility in unlocking the full potential of predictive analytics. By focusing on streamlined data management and improved data transparency, the session will explore how these factors contribute to more accurate predictions.

2:55 PM
Panel Discussion: Data
Panel Discussion: Data
This cross government panel brings together those who build, harness and automate data to improve public service, offering unrivalled insights from multiple perspectives.

3:25 PM
Industry Keynote
Securing Data in the Digital Age: Industry Best Practices
In the rapidly evolving digital landscape, safeguarding data is essential to protect sensitive information and uphold trust. This session will explore key strategies for data security, including encryption, access control, and secure storage, offering practical insights on how industries can strengthen their data protection measures and mitigate risks in a connected world.

3:35 PM
Industry Keynote
Better Decisions, Smarter Government - Turning Data into Action
In a world of accelerating complexity, the ability to make fast, evidence-based decisions is a defining capability for modern government. This session explores how public sector organisations are moving beyond dashboards and reports to embed data directly into decision-making processes - from frontline services to strategic planning.

3:45 PM
Panel Discussion
Beyond the Pilot - Making AI Work for Government
AI is everywhere in strategy documents - but far rarer in operational reality. This panel brings together senior public sector leaders and AI experts to explore how government can move from isolated pilots to scaled, trusted AI adoption. What does it really take to embed AI where it matters - in frontline services, policy design, and citizen outcomes?

4:15 PM
Government Keynote
Practical AI for Local Government - Lessons from the Frontline
For local authorities, AI presents exciting opportunities to improve efficiency and deliver more proactive, personalised services - but success depends on getting the foundations right. This session explores how councils are moving from pilot projects to operational impact, with a focus on data readiness, capability building, and smart partnerships.
Featuring insights from the work of the London Office of Technology and Innovation (LOTI), we’ll look at how boroughs are applying AI to challenges like housing, social care, and citizen engagement - and what other regions can learn from their collaborative, problem-led approach to innovation.

4:30 PM
Networking Drinks
Join us for a drink or two to network with your colleagues from across the public sector, and get to know our invited guest speakers and discussion co-hosts better.

6:30 PM
Day Two Ends
We already look forward to welcoming you to next year's Summit!
Making a Difference


















