AI in Service Delivery
WEDNESDAY 26 NOVEMBER 2025
Artificial intelligence is reshaping the way public services are designed and delivered. From automating routine processes to enhancing decision-making with predictive insights, AI has the potential to free up capacity, improve responsiveness, and personalise services at scale.
Participants will examine where AI is already delivering value, the barriers to wider adoption, and the practical considerations for responsible implementation.
Co-hosts:
- Dan Tippell, Deputy Director for Service Management, Home Office
- Jeremy Gould, Director of Digital, Homes England
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